You may return items within 60 days of delivery for a full refund. We'll also pay the return shipping costs (UK Only) for orders over £25 or if the return is a result of our error (you received an incorrect or defective item, etc.). We would expect the return to be in the original undamaged packaging and in resalable condition.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund much quicker. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. (ie aerosols Internationally due to CAA regulations)
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.